I always endeavor to provide the best service and products for our customers. However, on rare occasions, I recognize that there may be times where my customers may not be completely satisfied.
To ensure I am able to put things rights as soon as we can, please read my complaints procedure below and I will respond promptly to ensure complete satisfaction.
As soon as possible after the completion of the works, please inspect the work to ensure everything has been carried out to my usual high standards.
In the unlikely event there is anything you are not completely satisfied with, please contact us as soon as you can in order that we can rectify any problems as soon as possible. Either call us on 07599642944 or write to us at 1 Hollywell road, Lincoln LN5 9DQ Or you can email us [email protected] and we aim to respond within 7 days of receiving your complaint and where possible, will provide you with a date to remedy any issues raised.
Where we cannot resolve any complaints using our own complaints procedure, as a Which? Trusted trader we use Dispute Resolution Ombudsman for dispute resolution. In the unlikely event of a complaint arising and you wish to refer the complaint to them please contact us on 0117 981 2929 or via their website http://www.disputeresolutionombudsman.org/which-trusted-traders-partnership/